Support
IPTV Help Center
Most problems have a written answer that is faster than waiting for a reply. Start with the quick fixes below — and if none of them work, live support answers every hour of every day.
Six problems, six fixes that take under two minutes
These cover the large majority of the messages we receive. Try the fix before writing to us and you will usually be back watching sooner.
The picture keeps freezing
Plug in an Ethernet cable. This alone solves about eight out of ten cases.
Full instructions
My login will not work
Check the port number after the colon in the server URL, and copy the password rather than typing it.
Full instructions
No TV guide is showing
You are probably on the M3U link. Switch to the Xtream Codes login and the guide appears.
Full instructions
The app is slow to open
Clear the app cache — not the app data, which would delete your login.
Full instructions
One channel is down
Switch to the backup server address from your welcome email. It takes thirty seconds.
Full instructions
Buffering only in the evening
Turn off any VPN and pause large downloads. Evening congestion is usually local.
Full instructions
Browse by topic
Getting started
You have just bought a subscription and you want a picture on screen.
Something is not working
The picture freezes, a channel will not open, or the login is refused.
Billing and account
Payment, renewals, connections, refunds and upgrades.
Channels and content
What is in the lineup and how to find it in the app.
Setup guide by device
Twelve written walkthroughs, about five minutes each.
In-depth guides
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Troubleshooting · 8 min
IPTV Buffering? Nine Fixes That Work in Under Five Minutes
Why IPTV streams stutter and how to stop it. Router placement, Ethernet, decoder settings, DNS and the backup server — in order of what fixes it most often.
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Guides · 8 min
Best IPTV Canada: How to Choose a Provider That Actually Works
Nine checks that separate a real Canadian IPTV service from one that dies in three weeks. Server location, sports feeds, payment method and more.
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Guides · 6 min
Do You Need a VPN for IPTV in Canada? An Honest Answer
Most Canadian IPTV users do not need a VPN, and it often makes streaming worse. Here is when it helps, when it hurts, and what to do instead.
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Guides · 5 min
Xtream Codes or M3U: Which One Should You Use?
The difference between an Xtream Codes login and an M3U playlist link, which apps need which, and why one gives you a TV guide and the other does not.
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Guides · 28 min
How to watch IPTV on a Smart TV in Canada without a box
Learn which Smart TVs in Canada support IPTV apps directly and how to set up IPTV MN without an external box or extra hardware.
Ready when you are
Still stuck? A person is waiting
Tell us your device, whether you are on Wi-Fi or a cable, and whether the problem affects all channels or only some. That last detail is the most useful thing you can give us.
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