DMCA Notice

Our position

IPTV MN is a technical network access and reseller service. We do not host, store, record, stream, broadcast, transmit, produce, upload or index any media content on any server we own, lease or control. We supply authentication credentials and technical support, nothing more.

Because we are an intermediary rather than a host, we cannot remove a file from a server we do not operate. What we can do — and what we do do — is act on our own systems: we disable third-party source references within our service, and we terminate the accounts of subscribers who repeatedly infringe.

What we act on

On receiving a valid and verified notice we will, within 48 hours:

• disable or remove the identified third-party source reference from our service;
• confirm to you in writing what action was taken and when it took effect;
• record the notice against our repeat-infringer policy;
• where the notice identifies a specific subscriber, take action on that account under the policy set out below.

How to submit a notice

Send your notice by email to help@supportiptv.ca with the subject line DMCA Takedown Notice. Written notice may also be sent to our postal address below, but email is substantially faster.

What your notice must contain

So that we can act quickly and correctly, a notice must include all of the following. Notices missing these elements cannot be actioned and will be returned to you.

1. Identification of the work. A clear description of the copyrighted work you claim has been infringed. If several works are covered by one notice, a representative list is acceptable.
2. Identification of the material. Enough detail for us to locate the specific material — a channel name, stream identifier, source reference or equivalent. "Your whole service" is not sufficiently specific.
3. Your contact details. Full name, organisation, postal address, telephone number and email address.
4. A good-faith statement. A statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law.
5. A statement of accuracy. A statement that the information in the notice is accurate, and — under penalty of perjury — that you are the owner or are authorised to act on behalf of the owner.
6. A signature. A physical or electronic signature of the owner or an authorised agent.

Where to send it

Email (preferred): help@supportiptv.ca
Post: Copyright Agent, ITLOGY LLC, 90 Henderson Ave, Ottawa, ON K1N 7P6, Canada

Counter-notice

If material connected with your account has been removed or disabled and you believe that was a mistake or a misidentification, you may send a counter-notice to the same address. It must include:

• your physical or electronic signature;
• identification of the material and where it appeared before removal;
• a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification;
• your name, address and telephone number, and a statement that you consent to the jurisdiction of the courts of Ontario, Canada.

Repeat infringers

We operate a repeat-infringer policy in line with accepted practice under the United States Digital Millennium Copyright Act and Canada's notice-and-notice regime under the Copyright Act:

• First verified notice: the account holder is notified in writing and the relevant source reference is disabled.
• Second verified notice: the account is suspended pending a written explanation from the account holder.
• Third verified notice: the account is terminated permanently with no refund, and the holder is barred from opening a new one.

Misuse of this process

Filing a knowingly false or bad-faith notice carries legal consequences, and may make you liable for damages, including costs and legal fees, to anyone injured by the false claim. Please be certain of your rights before filing.

Our commitment

We answer every notice, including the ones we ultimately disagree with, and we tell you plainly what we did and why. We would far rather resolve a rights issue by email in two days than have it become anything larger.

Related reading: our Disclaimer, Terms and Conditions and Privacy Policy.